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Due to the increased presence of social media in digital marketing, it has been observed that customers are more freely voicing their gripes. While addressing so much may prove to be a huge challenge, this can also turn out to be an opportunity. Social media can help companies monitor its feedback better and take corrective action. Customer service personnel may then be trained accordingly. Feedback can be gauged instantly and organization can learn through customer experiences.

The Internet of Things (IoT) is truly revolutionizing the way digital marketing is conducted these days. The power of location tracking is being used by beacons. These are wireless devices which track mobile phones within the location and deliver specific personalized content based on buyer behaviour. As permarket research conducted by Adobe, about a third of marketers in the USA will be using such devices in the year 2015. Three new media vistas are now being used. They include connected digital signage, wearables and connected Point-of-Sale terminals. Target is one of the biggest retail chains already fully utilizing the power of IoT. 

Social media has become the bedrock behind digital marketing and thus some maxims have been framed for the sound execution of the same. Before any posting on social media, due diligence must be paid. Social media may be a virtual field, but the people concerned are real. It is imperative to listen to what others especially customers have to say about our brand. Due interaction must be done with customers before adequate response. Also the right post must be made at the right social media platform. The option to follow people must only be selectively used up for the right personalities. The content to be delivered must be as good as possible. The social media marketer must be hands-on and deliver content as per correct timing. Also there is no need to go head on with aggression, rather a calmer approach suits all stakeholders concerned. Content delivered must be consistent across timelines and social media channels. Finally, it is important to listen to what influencers have to say as they can gauge substantial audience figures.

Digital marketing has a lot to do with connecting with the emotions of the target audience. Thus it becomes imperative to form strong bonds with emotional customers. As per business research conducted by CEB, there exist three kinds of emotional customers. Type 1 are those who are regular buyers of the brand irrespective of the price tag. Type 2 are those who need not be buyers, yet remain associated the brand by either joining loyalty programmes or participating in customer surveys. Finally type 3 are those who not only purchase the brand’s products but are also vocal about it and influence the buying behaviours of their friends and relatives. 

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