Major technological advancements have been made that will enhance the productivity of field operations. The first is lower costs thanks to smarter workflow tools, that are integrated well with the overall system. Productivity has also been boosted thanks to the proliferation of Artificial Intelligence and Machine Learning. There is a lesser need for repeat visits as Augmented Reality (AR), can help those located remotely to get visual insights. Travel time has also been reduced drastically, due to better talent management practices, that have helped shape an on- demand workforce. Companies need to now tie up with solution providers. Those with skills in digital tools or with business analytics, need to be provided a free run. Workers’ mindsets need working upon. Likewise, a redesign is needed of the organizational structure.

Source:https://www.mckinsey.com/business-functions/operations/our-insights/the-coming-evolution-of-field-operations

Uploaded Date:29 August 2019