Surprisingly for its industry, Queensland based Q Super has proven to be a leader in innovative approaches towards managing and leveraging pension funds. It remains a leading financial player in Austrlia since the days of its former head Rosemary Vilgan. Its present CEO Michael Pennisihas presided over a period of major restructuring and digital transformation. The frontline services were improved so that service standards did not slag off. The operating model was changed with significant investment towards staff corporate training so that the existing people can use technology to their favor. Both traditional “waterfall” means as well as modern agile methods have been included in this people transformation process. Customers have thus been saved from long queues at the centres. Public enterprises all over have and will face similar hurdles, but theycan be negotiated with equal ease as Q Super has done.


Uploaded Date:12 March 2018

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