In the digital age, several companies are mastering the art of providing excellent customer service. Yet, few are paying any attention towards increasing employee engagement, which is such a key tenet to talent management. Digital world trappings include an ever-connected, global work environment where employees are expected to collaborate extensively. In addition, they are expected to make greater use of the available data for analysis purposes. Within such an environment, employees need greater management training and development opportunities. Two areas have been identified which need to be worked on by companies. These are work complexity and work habits. The former refers to an employee’s ability to use technology to benefit the work, while the latter is determined by the company’s culture. To solve the right kind of technology is needed, to be leveraged by a responsive leader. Companies that have followed this process have improved their customer engagement by double and profitability by more than a fourth.

Source:http://mitsloan.mit.edu/newsroom/articles/in-a-digital-world-building-value-means-empowering-employees/?utm_source=mitsloantwitter&utm_medium=social&utm_campaign=dery

Uploaded Date:09 August 2018