MANAGING in the

NEW WORLD

Robert has come up with an interesting 360 degree on the thought that one should focus on resolving the big issue and everything else will be resolved automatically and the famous 80/20 rule. And guess what, he makes sense. He does this by comparing managing in an organization with programming by web developers and suggests that apart from the thinking big thoughts the high level managers need to also make sure that these small mundane things also work. Quite a few times, the ignorance of these mundane things can lead to disaster.Robert has tried to support his contention by elucidating three lessons that high level managers can learn from web developers. One that being “off-by-one” or being extremely close is partial success but not success. Two, being redundant is not always bad as having a back-up plan is good thinking. The developers always have inbuilt checks and balances for critical processes so that nothing major goes wrong.Management trainingof managers should also include discussion on how to avoid the common myth that being “off by one” cannot lead to major consequences.

Management consulting as an industry is going through a lot of change mainly brought about by digital transformation. In fact these days no firm is formulating its corporate strategy without aligning the same with technology. Thus the acronym SMAC has emerged to notify Social, Mobile, Analytics and Cloud. Cognizant being a technology company at heart has been among the first movers and thus growing at great pace in consulting. Clients no longer accept the traditional hierarchy bound model but instead demand a system based on agility.  

business consulting publication has provided us with certain misconceptions we take for granted which will be harmful for the CRM strategy of the firm. It is often thought that all data must be cleansed, yet that is not necessary as one never knows when which piece of information will come prove handy. More volume of data may not always be desirable. CRM data can be useful for all departments and verticals and not for any one particular. Also CRM is not important only for sales but for other tasks as well such as content creation. While businesses indeed are stuck with legacy systems, they can be modified depending on the immediate requirement. Often firms provide incomplete information believing that whatever is available must be shared. However, disseminating any piece of information without grip of the context can have disastrous implications.  

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