Why Culture eats Strategy for lunch at Chick-fil-A
An oft remarked cliché on how corporate strategy is trumped by organizational culture actually works at restaurant chain Chick-fil-A. The founder of this chain was devoutly religious and Christian values play an important role in the outlook. Also, the organization has this very transparent work culture where keeping employees satisfied is one of the primary tasks. Instead of recruiting employees, the philosophy is to let people choose Chick-fil-A as their place of work. New recruits are first of all given a tour of the work culture before any business goals or targets are explained. This leads to high commitment levels among employees.
[csblink]