he field of human resources was built in the initial period in order to administer people. Unfortunately this tag stayed and even in 2016 majority of HR professionals are solely engaged in that activity. Yet HR can also be an innovation driver. The next stage beyond administration is talent management through optimizing brains. The HR reaches the zenith when it starts connecting brains remotely connected. It can best be executed suing social, cloud, mobile and big data platforms. Companies at the cutting edge such as SAP are automating a lot of their HR functions, freeing up the professionals to engage in keeping the organization continuously connected across geographical or time boundaries. Productivity rises as a result, eventually reflecting in improved customer satisfaction.

Source:http://www.innovationexcellence.com/blog/2016/06/21/how-hr-can-drive-innovation-for-customer-satisfaction/