Behind every good leader, one trait that is essential is the mastering of emotional intelligence. This broadly has five components, the first of them being self- awareness. This includes self- confidence and a realistic self- assessment. A self- deprecating sense of humour would always help. The next is self- regulation. Its components are trustworthiness, integrity, openness to business innovation and a comfort with ambiguity. The third is motivation. Optimism, a drive to succeed and organizational commitment are sub- components to this. Empathy is the fourth pillar. Its most crucial cog is talent management and retention. Development of expertise, cross- cultural sensitivity and the right servicing to the clients or customers are some other parts of it. The last major pillar of effective emotional intelligence is social skill. As part of it, one has to have the right persuasiveness, lead teams and must be effective in leading change.


Uploaded Date:26 August 2019

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