MANAGING in the

NEW WORLD

Majority of organizations are these days focusing on User Experience (UX) or Customer Experience (CX) but what they are ignoring is Employee Experience (EX). While there are en number of programmes designed to reach out to customers, there are almost none of that level for employees. As per business research conducted by Gartner, it has been understood that only a fifth of employees in the USA are engaged, but a similar number are actively engaged. Companies are designing products taking into account the diversity of the user group but corporate training programmes still do not reflect this in spite of employees also being from diverse backgrounds. Markets are afforded time to penetrate but employees almost no such luxury to stabilize and grown on the job.

Source: http://innovationexcellence.com/blog/2016/08/24/ex-summit-is-the-real-innovation-around-employee-engagement/

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