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Contrary to popular fears, technology can very easily elevate customer experience. Some examples worldwide have proven this scenario. Just Eat delivers meals in London using GPS enabled robots. This business innovation has eliminated the need for time consuming orders to be processed manually. The Kerv ring has allowed all kinds of payments to be facilitated without the requirement of a purse or cards anywhere which accepts standard contactless or prepaid cards. The Nymi Band similarly allows contactless payment using just by monitoring their heartbeats. Payments can also be made through face recognition using Selfie pay. There is Nuance which uses voice recognition and eliminates the need for passwords. Finally, the leader of all innovations, Google is developing a method by which one’s phone can be controlled without any form of touch.

Source: http://customerthink.com/improving-your-customer-experience-with-technology-its-easy/

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