Amdocs is among the leading players globally among customer service software solutions. Amdocs’ General Manager for the Big Data and Strategic Innovations unit Gary Miles provided candid answers over a recent interview. Large number of telecom companies are leveraging their strong brand names and entering the financial services sector especially in the developing world. Amdocs runs a business innovation  foundry at AT & T for whom it is among the largest vendors. Cyber security, video bill presentation and network virtualization are among core target areas for Amdocs now. Agile technology startups are being partnered with for such ventures. They are especially keenly tracking innovation in Israel as they feel that is an important market.