MANAGING in the

NEW WORLD

Business research conducted has managed to list out ten technologies that enhance customer experience. Listed on top is the Voice of the Customer. Then there is Business Process Management followed by Multichannel Customer Service. Customer Analytics next finds a mention. Occupying ranks five and six are Master Data Management and Content Management respectively. Personalization is increasingly playing a part in marketing as well as servicing activities. UX Design Tools and Platforms are also gaining credence in the business world. Loyalty Management is coming into the fore due to changed business paradigms. Finishing off this list is Privacy Management.

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