MANAGING in the

NEW WORLD

Business research has been conducted to understand the best ways to execute digital transformation this year. First of all organizations must realize that customer servicing has to be top priority. The experience must be top notch. Projects’ success must be compared around customer centric approaches against internal values of the organization. Technology to be used must always be measured against the overall experience and not just end results. The teams which are to execute these plans must be developed to be multi-disciplinary. However, it is crucial to find the right balance in the team as well as the approach. This will enable the holistic harnessing of digital capabilities across the organization.

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