The basic human value of empathy has been sieved out of business operations over generations of such practices. However, beyond speaking to customers as simply business targets, a dash of human touch may instead land organizations with buyers for life. Some basic essentials have been identified of such design driven cultures. At the heart of it, one has to understand the customer and grasp his / her needs. Organization wide empathy is the next task. Design of work processes must be aligned with the overall corporate strategy but it has to be formulated with real time analysis. A braided design model starts with an overall frame, with a prototype to co- create in a team. Actions taken must be verifiable immediately. Some hindrances known as walls occur to such ideals. One of them is the customer journey and experience wall which tracks buyer personas and research insights. There is the technology wall which can be cracked using cutting edge data structures and architecture maps. Team planning may occasionally be a hindrance but with proper timelines and task planning can be addressed easily. Business operations can become a serious threat for which internal processes must be strong to avert.

SKYLINE Knowledge Centre

Phone: 9971700059,9810877385
© 2017 SKYLINE. All right Reserved.