The Workplace Centre Limited (TWCL) is a business consulting firm in Nigeria which has clearly demonstrated that servicing levels are not up to the mark for customers at large. Much management training is required across industries to educate regarding the value of customer service provided. The image existing at present in Nigeria is of public sector enterprises lacking coordination and consistency over their operations. Nigerian brands will go on to achieve major success in Africa and the wider world if this one detriment can be cleared out.