Business research has come up with certain financial services where innovation is top priority. First one of them is consumer payments. Then there are distributed ledgers. Business analysis using data analytics has become crucial here like other industries. The channels of accessing information must be all linked. Usage of social media will further enhance banks’ knowledge of the customers helping serve them better. Individual users must be provided value across platforms. Peer based lending especially towards SMBs must be promoted. Innovation is also crucial an element within the supply chain of this business. Security at final transaction level is increasingly being seen as critical. Finally, there is the concept of ‘digital on-boarding’ which uses electronic verification within the overall purchase funnel.

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