Business research has proved certain approaches to be ideal tools to ensure customer feedback through employee engagement. There must be strong focus on seamless change management. Employee NPS is a tool to measure operational effectiveness of employees and track their engagement over time. Business intelligence must be shared with customers and employees to get comprehensive response. Ways must be devised to empower employees to rid business processes not effective. NPS targets must be tagged with personal growth goals. Certain expert outsiders may be appointed as champions for customer feedback. The NPS process followed internally ought to be branded. Top management must take time out to interact with highest performing employees. Customers who have commented positive must be incentivized with some recognition. During the orientation for new employees, NPS must be included as a component. A fast and inexpensive method to share success stories is creation of vox pop to share positive news or achievements across the firm.