Is Internal Customer Service a Positive or a Predicament at your company
An internal customer is typically someone who is either on company payroll or is a vendor delivering service to the firm. Business research has proven that internal customer servicing remains a positive step as it reflects the service mentality of the firm. It also helps the constant flow of communication which is the lifeline of any business. Inter-department cooperation also improves as a positive internal customer servicing will mean that employees can get the adequate help and information required at specific time periods.
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