A study concluded by one of the leading MBA institutes of the world the Stanford University claims that three-fourths of cross-functional teams are dysfunctional. This is due to the diversity such teams comprise of. While basic functional aspects of work such as professional experience, qualifications, passion or intelligence are important, more critical is what can be termed as “safe space facility”. It includes behavioral aspects such as greetings exchanged at the start of meetings, who speaks when and the overall working approach. This phenomenon has been outlined in two famous novels- Catch 22 by Joseph Heller and Ken Kesey’s One Flew Over the Cuckoo’s Nest. In the former, passive resistance is shown by team members not onside, while in the latter, there is open revolt. Instead of such behaviours, ideally if the raw energy of the team can be effectively combined through formal and informal channels of corporate communication, it can work wonders for improving organizational productivity.



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