In order to drive the organization towards the next level of business innovation, the HR department needs to take up certain steps. In fact, HR activities can broadly be divided into two levels or a bimodal system. In this system, Mode 1 looks at basic functional aspects such as the smooth running of operations while reducing costs, reducing work errors, cost efficiency, privacy regarding work patterns or labour agreements, outsourcing of work and talent management especially onboarding. Mode 2 on the other hand, looks into aspects which induce creativity among the employees. It looks into ways, talent can perform differentiated tasks, stimulate innovation, builds agility into the firm and is empathetic towards the people while being customer centric. Such tasks cannot be outsourced, understands that during experimentation stage some errors will naturally creep up and builds transparency throughout the firm.



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