Empathy is the science and art of understanding other’s concerns from their point of view. A lot of results-driven managers fail to realize that it is people they are dealing with. Results may work out in the short term, but in the long run it is relationships and talent management which make or break organizations. For those leaders lacking in empathy, a few steps have been outlined which can be good beginning points. First of all, it is important that these leaders observe things around themselves, listen for signs and finally ask questions whenever ambiguities exist. Also distractions need to be avoided so that the leaders can pay full attention to the people concerned. Multi-tasking must also be avoided as much as possible as it does not facilitate higher level cognitive interactions with people.



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