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The future of social commerce,that is, buying and selling on different social media platforms is more than just promising. With numerous available tools, brands can convert their social media presence into an effective sales channel or a mall. However, customers would need a reason to get involved in social commerce.

For those brands which want to take advantage of social commerce, Jay Chang briefly discusses the major players including Facebook, Twitter, Instagram and Pinterest as well as how they work.

Social commerce consumers want an authentic experience, that is, “soft sell” and “engagement” as compared to “hard sell” and “sales pitch.” Use of user-generated content is recommended because people trust other people. Also, customers want shopping to be hassle-free, that is, a simple transaction process. Social commerce has potential to save time and effort of consumers by eliminating the frustrating internet search process. Lastly, brands need to make differentiated promotions to motivate buyers to buy on social media.

Every social network and every brand is different. What works for one may not work for another. So experiment, review and change your selling and marketing strategy and tactics continuously

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