The usual narrative goes that robots, algorithms, software and artificial intelligence do not suffer from human flaws. Apparently, they behave uniformly with all, follow orders and do not get sick or tired. Yet this perception is flawed, as all these algorithms and software are ultimately created by humans, and their flaws inherently get embedded in. Embarrassing and outright disgusting cases abound with the worst being Microsoft’s chatbot having to be taken off as it had learnt to spout racist language. So, while these tools have tremendous business analytics capabilities, they lack empathy, judgement and the sense of self-awareness. One of the reasons for this is that the engineers who design these tools or virtual characters, may be experts at STEM, but lack the wider understanding of emotion on society, economy and human interaction. A lot of such code is created in intellectual isolation. This is why it is pertinent that coders and engineers get some lowdown on works of liberal arts so the products curated may be more humanized.

Source:https://www.strategy-business.com/blog/Why-Artificial-Intelligence-Needs-Some-Emotional-Intelligence?gko=520ac

Uploaded Date:19 January 2018