The digital era that we are all a part of now, has created numerous opportunities, but also a lot of shackles in terms of being constantly connected to work in a global setting. While it may be late evening in one part of the world, a client sitting thousands of miles away may be at the peak of one’s office hours so in need of getting in touch with the service provider who has just finished dinner. According to results from a study by marketing research firm Gallup, about a fourth of Americans do some part of their work from home, while about half are involved in virtual or remote work, leading to numerous shifts in behaviours. Body language, for instance cannot be adjusted for remote work, even if text messages and emails do suffice to some extent. This leads to poor or improper talent management, as misinterpretations lead further to low engagement, productivity and innovation. Any distance in remote communication would fall under three categories- physical, operational and in affinity. To bridge such gaps, researchers had advised against the bombardment of the team with messages. Communications must be crisp and devoid of ambiguities. Such communication must be done as per pre-established norms. Instead of cribbing about the misinterpretation of body language, team leaders must strive hard to gauge the hidden opportunities within written communication. To build a sense of affinity, celebrations must be broadcast on some intentional space, something of a platform.


Uploaded Date:03 March 2018

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