Employee engagement is now considered a key ingredient in winning the other engagement, the one for customers. A higher quality standard and measurable metrics being defined is the first step for this. The healthcare sector was able to implement such policies effectively because a large set of people realized the urgency of the same. A 1999 report stating that just short of a hundred thousand people die every year in hospitals from avoidable errors, proved to be the catalyst as it triggered a tremendous reaction. Cleanliness, nursing and physician care have all improved leading to improvements in healthcare stemming not from patient but employee engagement. Organizations are becoming adept at using business analytics to measure customers’ viewpoints, yet this can only carry us thus far. Beyond a certain stage, it gets imperative to evaluate the reasons for failure. A dynamic culture where employees are engaged brings results beyond measurable statistics.


Uploaded Date:27/06/2017

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