Jeff Bezos, the founder of Amazon recently wrote a letter to the shareholders of the company highlighting their targets. Amazon prides itself on not only being a customer-centric but in fact a customer-obsessed company. Bezos says there are companies that focus on the competitors, others who focus on the technology, yet others who stay loyal to the corporate strategy or business model. At Amazon, it was the customer whose importance was paramount. Customers as a principle tend to be dissatisfied anywhere, so maximum needs to be done to meet their needs. Good processes need to be put in place to maximize satisfaction. That is why good inventors or designers create products attuned to the needs of their customers. External threats such as technological ones need not be feared but embraced for their novelty. Amazon’s Alexa is already a leading application in Machine Learning.


Uploaded Date:02/06/2017

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