Some technology trends will dominate in the year 2019. Millennials and Generation Z-ers want specific self- service offering from their brands. Thus, round the clock will now be available thanks to the presence of conversational bots. These newer bots will be able to connect emotionally with the customer, and not merely reply using linear specified answers. Extremely authentic business intelligence will now be captured thanks to the use of the Internet of Things (IoT), as it will only lead to an expansion of the digitization. Instead of the desires and expectations to be understood, hard data will bring the exact inputs. Machine learning can now process business analytics. This is because a staggering forty- five thousand exabytes get produced using machine learning.

Source:https://www.forbes.com/sites/forbestechcouncil/2019/02/15/top-technology-trends-that-will-reshape-the-customer-experience-in-2019/#223a525634fa

Uploaded Date:27 February 2019