Chatbots are nowadays used in a diversity of functions such as voice searches and customer queries using text. The more advanced chatbots use artificial intelligence to glean through past data and deduce user preferences and making recommendations along the way. Google in particular leverages this enormous quantity of data to glean business intelligence about individuals and segments to drive business solutions accordingly. Chatbots are now also being used extensively in management training and development. Employees get connected in this way to the company’s Learning Management System (LMS). It is proving to be particularly helpful in performance support. Five key factors have been identified that truly test the effectiveness of the performance support (PS). There must be strong workforce integration for a start. Then the IT department must be fully engaged in the performance support. The content must be reusable to ensure scale. PS must not be seen as a niche area but must instead proliferate across the organization. The overall learning experience must be smooth and fruitful for the users.

Source:https://elearningindustry.com/training-with-chatbots-rebirth-performance-support

Uploaded Dare :22 June 2018