The benefits of using Artificial Intelligence (AI) at work are well- known. But the use of AI in human interactions is not so well documented. That is why a memory scientist Julia Shaw who has also written the book The Memory Illusion has developed Spot in collaboration with two software engineers. Spot is a digital chatbot that helps people report distressing incidents. This is particularly crucial as a lot of workplace harassment, including sexual harassment does not get reported. The bot also allows for anonymity. Another is an Israeli company Beyond Verbal. It has a patented product relating to emotions analytics. Call centres are using this product for their corporate training programmes. A messaging app Ixy, works as a personal AI mediator to facilitates text chats. AI can also be used in the field of talent recruitment. Its biggest advantage is that AI weeds out inherent cognitive biases.


Uploaded Date:07 January 2019

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