MANAGING in the

NEW WORLD

Employee Engagement

Building a successful business model based around knowledge of the customers is not something that can be achieved purely through data crunching. Business analytics is a massively useful too, and so is the quantitative market research approach. But ultimately, it is individual experiences that bring out the real analysis of how the business is performing. A framework needs to be developed to place the entire customer experience gamut within a company’s portfolio of activities to be done. The first step in this must be to identify the employees who will act as the sensors to eke out these customer insights. Proper tools and training methods need to be affixed for helping employees engage meaningfully with their customers. A formal customer insight generation process too needs to be put in place. Customer engagement has to be a priority task at all such front facing companies. Swimwear global leader Arena is one such company that has successfully validated this process.

Source:https://hbr.org/2019/06/how-to-keep-employees-connected-to-customers

Uploaded Date:27 June 2019

Some reasons have been found out which impact adversely on the motivational levels of previously productive employees. One such trap is when a mismatch in values. Companies that have the right talent management systems, will ensure that these employees get a connect to their tasks. A lack of self- efficacy is a second such reason. Corporate training sessions should be held to help these employees build more confidence in themselves. Sometimes emotions can play too strong a part, by not allowing them the calmness required to execute a task. Active listening is the best way to help such causes. These employees must get the feeling that they can vent out their thoughts without fear of being reprimanded. And lastly, there may even be attribution errors. This is when employees fail to gauge what went wrong in any assignment, but this thought keeps them ticking over. These situations require a distraction, which can best be brought out by engaging them with the cause of their struggles.

Source:https://hbr.org/2019/03/4-reasons-good-employees-lose-their-motivation

Uploaded Date:26 June 2019

The entire mechanism of employee experience is being transformed by initiatives taken by Salesforce and Deloitte. The business consulting giant has developed a new digital solution called Connect Me. This leverages Salesforce’s CRM cloud solution to enable companies to navigate the changing workplace. Deloitte curated this system using their massive database of having served thousands of clients over the years. There are significant human capital issues now in the digital age. Connect Me also helps in maintaining a human capital balance sheet of sorts. This is very useful as companies can understand how their investments are working. Happy stakeholders are thus addressed thanks to this initiative. Endless meetings and emails can be avoided as a consequence of using this platform. Salesforce in particular conducts employee surveys twice a year, so elicits authentic business intelligence on the kind of experience all crave. A marketing thinking and technology needs not to be replicated to the art of human capital management.

Source:https://hbr.org/sponsored/2018/10/how-deloitte-consulting-llp-and-salesforce-are-using-technology-to-transform-the-employee-experience

Uploaded Date:08 Jane 2019

The jury is not out yet on the net effects of flexible working hours. While some say, it is the most important trend today, others say it is merely an overhyped fad. To set the verdict, Citrix teamed up with marketing research firm Wakefield to gauge the trend. It emerged that more than two-thirds of respondents confirmed that employees in their firm regularly worked remotely. A little less than half the employees have not even met some of their co-workers. Altogether about two-thirds of employees work in traditional office space, a fifth work remotely while 14% work at a third location, including co-working spaces. On the effect of remote working, it is successful only when the right tools are applied such as cloud-based apps which 57% of the present employees are using. But merely using such apps may not always prove useful, may even derail work due to security measures and multiple logins. This situation is termed the Cloud Sprawl. Thus, a single digital workspace is needed as Citrix has proactively curated. Face-to-face interaction still remains crucial so needs to be engaged in at least occasionally. This is especially true for companies that have a positive work culture as it can inspire the employees to do even better. Remote working also takes away some part of the crucial employee networking. Employees often know best about some of the practices at the firm and the industry overall.

Source:https://www.forbes.com/sites/citrix/2018/10/03/engage-employees-and-spur-productivity-with-workplace-flexibility-via-the-cloud/#f0a4c765115b

Uploaded Date:08 November 2018

Genius as Thomas Edison famously alluded to, was more about perspiration and only 1% inspiration. But building a company that employees love to work in, is more of the opposite as proven via a joint study conducted by Bain & Company and the Economist Intelligence Unit. A lot of commentators speak about employee engagement as the ultimate target for all talent management strategies. However, just like Abraham Maslow’s Hierarchy of Needs, even employee engagement is not possible without the basic needs being met first. At the first stage of the pyramid of employee needs, are those that merely satisfy employees. These include a safe work place, the right tools and resources to execute the work, periodic corporate training sessions, limited bureaucracy and a fair rewarding policy. The second stage is about employee engagement which includes autonomy at work, being part of the right team, learning opportunities and making an impact at work. At the final stage, employees are inspired. A key source for this inspiration is the leaders in the company. Fortunately, inspirational leadership can be taught with the first step always being with a 360-degree feedback.

Source:https://hbr.org/2015/12/engaging-your-employees-is-good-but-dont-stop-there

Uploaded Date:23 October 2018

Four techniques have been uncovered for improving employee engagement, so crucial to modern business, yet so lacking as clearly understood from the recent Gallup survey. To begin with, employees tend to be better engaged when they understand the corporate strategy and the overall mission gets clear to them. Employees also crave recognition, so this must be followed at all levels. The biggest of problems must be tackled together as a team, with in-built collaboration. Another important matter is that employees need to be heard. So, there must be some formal mechanism for feedback and their ideas to come up. A strong cultural foundation needs to be built to get this done. Of course, no employee engagement or the related talent management will improve overnight, but authentic steps will need to be taken to get on the right track.

Source:https://www.forbes.com/sites/forbeshumanresourcescouncil/2018/06/22/four-lessons-from-companies-that-get-employee-engagement-right/#447174a721bd

Uploaded Date:28 September 2018

The 2018 LinkedIn Top Companies study had been undertaken to understand the best companies where most professional from the US wish to work in. LinkedIn itself and the mother company Microsoft have been excluded from the study for obvious reasons. Amazon has found itself on top primarily due to the attention paid to research and excellence by the management. Alphabet the mother company of Google finds itself second due to its excellent talent management practices. Fellow IT giant Facebook comes third followed by Sales Force, Tesla, Apple, Comcast and Walt Disney. Oracle has little problem in its talent recruitment efforts, which is why it is placed strongly at ninth. Netflix complex the top ten. Spotify, Uber, McKinsey, Adobe, Airbnb, Time Warner, Dell, JP Morgan Chase, LVMH and IBM are the next ten. The next thirty that complete this elite list are- Samsung, Deloitte, Verizon, Goldman Sachs, PwC, BCG, Live Nation Entertainment, Morgan Stanley, EY, Stryker, Cisco, Dropbox, NBA, Accenture, Nike, We Work, Citadel, Kering, NFL, Square, ADP, Capital One, Twitter, Box, Johnson & Johnson, Starbucks, PepsiCo, JLL, Tableau and Abbott.

Source:https://www.linkedin.com/pulse/linkedin-top-companies-2018-where-us-wants-work-now-daniel-roth/

Uploaded Date:16 August 2018

Each year corporate America loses sleep over the periodic Gallup polls on employee engagement. By and large not more than a third of the workforce in the US reports engagement at work, with the rest claiming otherwise. As this is such a damning statistic, corporates try various ways to help their employees in overcoming this disengagement. More engaged a workforce naturally leads to improved productivity and safety norms being followed more stringently. However, the opposite is not necessarily true either. The highly engaged employees do not necessarily have greater fulfilment, nor are they flourishing at work as was earlier thought. Instead, a fifth of them are suffering from stress. Companies respond to this with corporate training sessions focusing on wellness, but they are not always productive. Stretch goals too often perversely impact professionals.

Source:https://hbr.org/2018/02/1-in-5-highly-engaged-employees-is-at-risk-of-burnout?utm_campaign=hbr&utm_source=twitter&utm_medium=social

Uploaded Date:16 March 2018

A number of business innovations may actually be great developments, but lack applicability due to difficult usage patterns. If end-users struggle at using it at work, that means there is some flaw with the design, however good its tech interface. Unfortunately, a lot of developers do not show such empathy. Thus, the term UX has been coined for User Experience. Before launching any innovation for the broader public, a pilot testing within the firm, among internal employees can always be a good ploy. This is something navigation and mobile mapping app Waze did effectively. Its disparate data generated have been compressed into some key indicators. A reason why George Eastman was able to power past competitors and incumbents was because of his user-centric product development.

Source:https://www.strategy-business.com/article/Your-Employees-User-Experience-Should-Be-a-Strategic-Priority?gko=2fba5

Uploaded Date:12 March 2018

Microsoft has been at the forefront of innovation for several decades now, but after SundarPichai took over as the CEO, there was a major need for reconstruction especially on the people front. Thus, the services of Joe Whittinghill were roped in for the cultural refresh which was done in partnership with the Neuro Leadership Institute. Three major principles were improvised upon- clarity, energy and success. Any company working on talent management, learning design or leadership development needs to understand a few crucial principles. It must be able to leverage internal branding, company strategies, cultural values and leadership concepts so employees understand best. Management principles must not be applied verbatim but in a manner that is easy for employees to remember and then execute. Human memory is not always reliable either.

Source:https://hbr.org/2018/02/tell-employees-what-you-want-them-to-strive-for-in-as-few-words-as-possible?utm_medium=email&utm_source=newsletter_weekly&utm_campaign=weeklyhotlist&referral=00202&spMailingID=19088896&spUserID=OTY0OTMwNTk5NwS2&spJobID=1201699181&spReportId=MTIwMTY5OTE4MQS2

Uploaded Date:03 March 2018

DXC is an old established company, yet works like a startup. It still retains the fleet-footedness of smaller firms, which allows for quick decision making, and rapid execution. The company used the LinkedIn Elevate platform to connect with people. This proved to be the best method to source localized content. It helped in curating employee advocacy. Third party content was also sourced on change management and digital transformation. This proved to be a masterstroke for the internal digital marketing efforts as soon the initiative had ten-thousand members. Employees can even see the performances of their shares not only on LinkedIn, but through the platform also on Facebook and Twitter. This has earned greater engagement than most traditional leaderboard or rewards systems work out.

Source:https://business.linkedin.com/marketing-solutions/blog/linkedin-elevate/2018/how-dxc-unites-a-global-enterprise-through-employee-advocacy?src=tw-tw&veh=LMS_TW_20180207_Elevate_NAMER&utm_source=twitter&utm_medium=tweet&utm

Uploaded Date:14 February 2018

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