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We have often observed how in the same profile in two different companies, the service outcomes are totally different. This is because of the effect of hidden teams, working behind the scenes. Teams that work on employee engagement and talent management tend to have an edge, though they often get their engagement metrics rather incorrect. The ones with a more productive and supportive teams, are twice more likely to be engaged, as per a report submitted by the ADP Research Institute. The best of teams focus first on building trust amongst themselves. The teams are then curated in a manner, that they can garner human attention. The corporate training sessions are conducted together, so that learning can also take place simultaneously as a team. More than team location, team experience has to be put in focus. The entire culture of work needs to be more like a gig.

Source:https://hbr.org/cover-story/2019/05/the-power-of-hidden-teams

Uploaded Date:07 June 2019

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