A lot of teams, especially their leaders face the unique situation of star performers wanting to leave. This gets particularly difficult when one has hit the right note and the team is performing, so a departure will create lines of tension across the team. The leader then faces the dilemma of whether to approach the departing employee with a counter offer, or just let it be. One key tenet of management training is to have open discussions. This tenet also stays true to this situation. Research has confirmed that on most occasions, it pays to understand the causes of one wanting to take up the competitor’s offer. Often it can be resolved, and if even if the departing team member does not take a U- turn, the conversation at least ends up generating the information on what can be still better.


Uploaded Date:11 May 2019

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